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La Crosse Service Notice

Viewers in the WHLA region may experience some brief interruptions in service and potential reduction in reception during the weeks ahead. Though we’re doing this work to ensure viewers continue to have access to world class content for years to come, and to make room for FCC-planned future broadband access for your region, this maintenance may cause some temporary issues.

Work will commence between May 17 – May 25 on WPT facilities used to deliver Wisconsin Public Television and PBS content to the La Crosse region, including significant portions of southeast Minnesota and Northeast Iowa.

IF you receive your television content via cable or satellite, this service period will not be as noticeable, and you will not have to rescan to find WPT channels during or following this work.

IF you receive your television content via antenna (over-the-air), the service disruptions may be more noticeable, and in certain fringe reception areas, the signal may not be available during this work. When the work is complete, you WILL HAVE TO RESCAN YOUR TELEVISION TO REGAIN THE WPT SIGNAL. We will communicate again via local media, direct mail, web, social media and email when the work is complete and it’s time to rescan.

Green Bay Service Notice

Wisconsin Public Television is working on making your viewing experience even better! In compliance with the Federal Communications Commission, WPNE-TV, Channel 38 in GREEN BAY, will be upgrading technology on the tower that delivers your over-the-air television beginning JULY 1. If you watch Wisconsin Public Television on cable or satellite you won’t need to make any changes. But, if you watch us over-the-air you will need to rescan your television on July 1st to find the new, improved signal. If you need assistance, our Audience Services team is standing by to help!

Audience Services

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821 University Avenue
Madison, WI 53706
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Tips for Accessing WPT’s Four Channels

Wisconsin Public Television’s four channels – WPT, The Wisconsin Channel, Create and WPT PBS KIDS – are available over the air via antenna and to all cable and satellite providers. Some cable and satellite providers offer all four, while others currently only offer the WPT flagship channel. If you are not seeing all four channels available on your TV, read our troubleshooting tips to help you find possible solutions.

Captioning Complaints

Direct both broadcast and online captioning complaints to the following:

Wisconsin Public Television
Attn: Kayleigh Steinback
Audience Services Manager
821 University Avenue
Madison WI 53706
Phone: 800-422-9707
Fax: 608-263-9763

Before sending a formal closed captioning complaint, we recommend that you first contact Audience Services. We may be able to resolve your problem immediately without the need for a formal complaint. We will make every effort to resolve your phone or email inquiry within 24 hours or 1 business day. For written complaints, we will respond within 30 days.

All programming provided by the Wisconsin Public Television (“WPT”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.


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