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Madison, WI 53706
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Captioning Complaints

Direct both broadcast and online captioning complaints to the following:

Wisconsin Public Television
Attn: Alyssa Tsagong
Audience Services Manager
821 University Avenue
Madison WI 53706
Phone: 800-422-9707
Fax: 608-263-9763

Before sending a formal closed captioning complaint, we recommend that you first contact Audience Services. We may be able to resolve your problem immediately without the need for a formal complaint. We will make every effort to resolve your phone or email inquiry within 24 hours or 1 business day. For written complaints, we will respond within 30 days.

All programming provided by the Wisconsin Public Television (“WPT”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.